New research has exposed a growing disconnect between letting agents, landlords and tenants in the private rented sector, at precisely the moment the Renters’ Rights Act is set to transform how it operates.
A survey of 2,650 industry participants, published by Goodlord in a report titled Is Renting Broken?, found that 76% of letting agents say administrative workload is limiting their ability to grow, with property maintenance identified as the most time-intensive task. One in five agents (20%) name admin as their single biggest operational bottleneck, rating it a greater obstacle than preparing for the Renters’ Rights Act (72%) or winning new landlord business (65%).
Tenants are feeling the knock-on effect. Maintenance issues top the list of complaints, with 53% saying faster repairs would be the single greatest improvement to their renting experience.
On the landlord side, the picture is equally challenging. Despite 68% using a full management service, 59% cite high fees and poor value as key frustrations, and only 6% say they are very satisfied with value for money. As Goodlord’s managing director Tom Goodman noted, the problem is not that agents are failing to deliver, it is that the value of that delivery is not always visible.
With the Renters’ Rights Act now approaching, that communication gap matters more than ever. At Drivers & Norris, transparent communication is central to how we work. We keep landlords informed at every stage, from maintenance updates to compliance requirements, so you always know what is being done on your behalf and why. Our lettings team is fully up to speed on the Renters’ Rights Act and can help you prepare with confidence. Whether you are already with us or considering a switch, we would be glad to have a conversation.
Get in touch with our lettings team today.
— Drivers & Norris
Source: Property Industry Eye